If you or a loved one needs care at home, it’s vital to understand your rights. Everyone has the right to be treated with dignity, respect and compassion. Whether you’re arranging care privately or through your local authority, your rights are protected by UK law.

Here are some of the key rights:​​

Right to a Needs Assessment

You are entitled to a free care needs assessment by your local council, regardless of your income or savings.

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Right to a Care Plan

If eligible, you must receive a clear care plan that outlines the support you'll get, when it will happen, and who will provide it.

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Choice and Control

You have the right to choose how your care is delivered – this includes using direct payments to manage your own care package.

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Safe, High-Quality Care

All companies providing care must meet standards set by the Care Quality Commission (CQC). 

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Right to Complain

If something goes wrong, you have the right to raise concerns and receive a timely, fair response.​